Technical Support Specialist - Tier 4 Engine

Job description

Job Title: Technical Support Specialist Department: In-House Service: Supervisor: In-House Service and Warranty Manager Location: Battleboro Facility: Pay Type: Salaried Position: Hiring Range: 60,000 65,000 DOQ: 8- Hour Shift, Monday Friday Position Summary: This position is responsible for assisting dealers and customer support with technical product questions on LS Tractor products and improving product resolution cycle times for LS Technicians. This includes improved communication and sharing of best practices among LS Dealers. Works with LS Service Managers to help solve technical service-related problems. Helps to improve LS Technicians diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into LS Tractor product issues. Is a member of our In-house Service Team and supports all products functions allowing LS Dealers to serve customers more efficiently. This position provides in-depth troubleshooting support on diesel engines, hydraulics, transmissions, air conditioning, electrical, etc. Individuals in the TSS position must have the ability and skill sets to clearly troubleshoot these systems over th...