CRM Manager

Job description

IN SHORT: Are you a data enthusiast who loves turning complexity into actionable insights? As our CRM Manager (80-100%) in Zürich Wiedikon, you will produce the solid data that drives our sales strategy, optimizing the customer journey across sales, marketing, and customer service. YOUR RESPONSIBILITIES: Database: - Manage the overall structure of the HubSpot CRM, taking ownership of data quality and ensuring the system is built to scale with business needs. - Set up robust data rules, streamline cleanup processes, and ensure seamless integration with internal systems like Snowflake. - Scout, implement, and manage supplier contracts for additional tools that enrich the CRM environment, such as UserGems, ZoomInfo, and Aircall. Sales Operations: - Design and improve sales processes within HubSpot, customizing tools to support pipeline stages, accurate forecasting, and seamless deal tracking. - Build and maintain strong automations, automated data uploads, and workflows to boost productivity and minimize user errors across the sales team. Marketing Operations & Segmentation: - Plan and optimize marketing automation across multi-channel communication strategies, including email campaig...