Assoc Director, Quality Assurance, Customer Support Services

Job description

Job Overview Provide insight which is exercisable across the large part of the organization. Oversee & coordinate assigned QA program in support of customer accounts, functional accounts, audit and inspection program, or QA quality management system at a regional and/or global level. Provide insights, analyses and support in the assessment and promotion of compliance with regulations, guidelines, and operating procedures, risk identification and mitigation, quality, process, productivity/efficiency improvement initiatives. Manage the quality assurance oversight of projects, assignments, training and staff. Essential Functions: - Plan, schedule, conduct, report and close audit activities, as assigned - Provide Quality Assurance support, guidance and management of Quality Issues, as assigned - Assist in the enhancement of Quality Assurance and control policy, and risk identification and mitigation by providing consultation & recommendations to regional and Global QA Management - Serve as an author for QA Standard Operating Procedures (SOPs), and act as regional QA representative to the global QA SOP taskforce - Provide guidance, interpretation, support, training, and key input to dev...