Battery Service Engineering Supervisor

Job description

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior® and Xcelsior CHARGE® brands. It also offers infrastructure development through NFI Infrastructure Solutions™, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com POSITION SUMMARY: The Battery Service Engineering Supervisor is responsible for overseeing the daily operations of the battery system field service team, ensuring efficient and effective service delivery to both internal and external customers. This role involves managing battery system field service engineers and technicians, coordinating service activities, and maintaining high standards of customer satisfaction. The Battery Service Engineering Supervisor will also support long-term planning and resource allocation. WHAT YOU WILL DO: - Supervise and coordinate the activities of battery system field service engineers and technicians to minimize customer downtime and ensure overall customer satisfaction. - Assist in the development and implementation of service department plans, including resource allocatio...