Team Leader

Job description

What’s in it for you;: Working as a Team Leader in our Banking and Finance sector, you will inspire and support a team to deliver outstanding service with every interaction. You will drive a culture of excellence by ensuring high-quality customer experiences and maintaining standards that align with client expectations. You will also act as the main point of contact for client queries, helping to build strong and trusted relationships. Please note: This role operates on a rotating roster between 9:00am – 9:00pm, Monday to Friday, and 9:00am – 5:00pm on Saturdays. - Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters. - Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance. - Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you. What You’ll Be Doing;: - Team Champion: Lead and support your team to achieve service goals, call quality standards, and performance metrics through coaching, regular feedback, and performance development plans. - Culture Builder: Create a posi...