Branch Manager

Job description

The Branch Manager is responsible for overseeing all aspects of branch operations, including team leadership, customer service, inventory control, and sales performance. This role is critical to ensuring the branch operates efficiently, meets financial targets, and delivers an exceptional customer experience. Key Responsibilities: Sales & Customer Relationship Management - Drive branch sales by developing and executing local sales strategies aligned with company goals. - Establish and maintain strong relationships with HVAC contractors, technicians, and key accounts. - Provide support to outside sales representatives and collaborate on strategic customer visits. - Track sales metrics and customer buying trends to identify growth opportunities. Team Leadership & Development: - Recruit, hire, train, and manage a team of counter sales, warehouse, and delivery staff. - Set clear performance expectations, conduct regular check-ins, and provide ongoing coaching. - Foster a positive, accountable team culture with a strong focus on customer service. - Oversee scheduling and labor planning to ensure adequate coverage during peak demand. Branch Operations Management: - Ensure the branch open...