Supervisor, Notifications

Job description

Position Summary The Notifications Supervisor oversees the Notifications team within Customer Solutions, ensuring the timely and accurate delivery of product change and customer communications. This role is responsible for managing team performance, coordinating notification processes, and ensuring alignment with cross-functional stakeholders to support business and customer needs. Essential Duties & Responsibilities: - Supervise, mentor, and develop the Notifications team, including coordinating daily activities, workload distribution, and prioritization - Lead onboarding, training, and ongoing development of team members - Prepare and deliver periodic performance appraisals of the Notifications team - Approve timecard entries and vacation/sick requests from the Notifications team - Provide recommendations to management regarding staffing, performance, and process improvements - Develop, implement, and improve procedures to enhance service quality and operational efficiency - Interpret and communicate work procedures to the Notifications team - Cross train team members to ensure maximum effectiveness - Ensure all procedures and documentation are accurate, current, and consistently...