Customer Experience Specialist

Job description

Why join us? Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone. Responsible for cultivating and promoting the long-term customer partnership with key accounts. Manage dealer and direct contract business activities from order specification, placement, delivery, installation and service of MillerKnoll's products, processes and technology. Provide extensive service and consultation to MillerKnoll’s Distribution network and primary cross functional areas. Develop and maintain excellent relationships with customers, co-workers, and functional areas to ensure customer satisfaction. ESSENTIAL FUNCTIONS: Acts as a key contact for pre-order consultation with MillerKnoll Sales and network of dealers as well as for the MillerKnoll Executive Sponsor responsible for key accounts. Acts as a project liaison between the custom...