Account Resolution Specialist

Job description

At MOTOR Information Systems, we’re looking for an Account Resolution Specialist to play a critical role in protecting revenue and strengthening customer relationships. In this role, you’ll connect directly with customers, uncover their concerns, and use your communication and negotiation skills to keep them engaged and satisfied. If you enjoy high-impact conversations, problem-solving in real time, and influencing outcomes, this is an opportunity to make a measurable difference every day. Success is measured by revenue saved, retention rates, and the ability to convert cancellation requests into retained accounts. - Contact customers who have submitted termination requests to understand concerns and actively work to retain their business. - Utilize advanced phone-based objection handling and negotiation techniques to address customer concerns and prevent cancellations. - Track and report on revenue saved from and overall retention performance. - Proactively monitor customer accounts to identify churn risks and initiate outreach before termination occurs. - Support retention efforts through both reactive save calls and proactive engagement strategies. - Review customer contracts an...