Beacon Application Advisor

Job description

Make a difference. Be happy. Grow your career. KEY RESPONSIBILITIES: They will be responsible for, but not be limited to: Technical Performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers Fulfilling system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing Anticipating the impact of changes to other applications and systems and taking necessary steps to manage those impacts Guiding and performing proactive in-depth analysis of workflows and system setup, and system audits to find system improvements and efficiencies, including leading system upgrades and testing Project and Issue Management: Exercising considerable judgment and making decisions in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; determining what escalation is appropriate Learning and documenting unique customer processes and configuration, establishing o...