Business Operations Manager

Job description

Context 250+ local authorities rely on Vizzia to keep their streets clean and safe, and we aim to reach 450 by the end of 2026. Scaling from here means the way our teams operate today won't hold tomorrow: planning installations, preparing customer reviews, running our onboarding playbooks, closing the books — each of these workflows needs to be redesigned, equipped, and partly automated for the next stage of growth. BizOps is the team in charge of making that happen. In 2026, we will be 6 people working alongside Timothée (BizOps & BI Team Lead): 3 BizOps Managers (including 2 to hire), and 1 BI Analyst. Each of us owns a slice of the business and partners directly with the Heads of Delivery, CSM, OPS, and G&A to ship the tools and processes that let them grow without breaking. As a Business Operations Manager, your mission will be to take ownership of a perimeter of business gestures, challenge how they work today, redesign them when needed, and ship the tools and automations — increasingly powered by AI — that make our teams faster, more reliable, and more scalable. What You'll Do: 1. Understand and challenge our operational workflows Spend your first months in the field with the...