Public Service Representative 3

Job description

Department Overview The Public Service Representative 3 (PSR3) position works at one of two Customer Service Centers within CACS. This position is part of the team that staffs the two CACS Customer Service Centers, one on Marquam Hill and one at the South Waterfront. The PSR 3 team member provides assistance to a wide variety of customers. This assistance may be in person, via email, or over the phone and will cover a wide range of topics including parking at OHSU, commute options available to various OHSU members, ID badge issuance, and questions about physical door access. Function/Duties of Position: Provide support in all programs run by CACS as needed. - Provide essential customer service to the OHSU community, public, visitors, and guests through telephone and email as well as personal contact at the Campus Access and Commute Services (CACS) Customer Service Centers. - Assist a wide variety of customers with excellent customer service. - Excellent customer service includes greeting customers quickly and with a smile, treating them kindly, being empathetic, taking the time to understand/interpret their questions, and providing clear answers or assistance. Services include: - I...