Customer Service Representative (CSR) / Scheduler

Job description

Responsive recruiter Benefits: Ace Handyman Services Traverse City is seeking a highly organized, customer‑focused Customer Service Representative (CSR)/Scheduler to be the central communication hub between our clients, craftsmen, and office operations. This position is mission‑critical to the success of our daily operations. The CSR/Scheduler ensures that every client interaction is professional, informative, and clearly communicated, and that every job is scheduled accurately and efficiently so our craftsmen can arrive prepared and ready to deliver outstanding service. - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Opportunity for advancement - Paid time off - Training & development Mission: To communicate all information necessary to complete each and every job in a timely, professional manner—supporting both our clients and craftsmen to ensure exceptional service delivery. Key Responsibilities: Customer Communication & Scheduling: - Serve as the primary point of contact for all incoming calls. - Clearly explain Ace Handyman Services’ offerings, pricing structure (time + materials), and availability to new and existing clients. - Guide new clients...