Customer Experience Advocate

Job description

Join a Team That Powers Communities We’re not just another utilities company - we support thriving communities by delivering essential services that homes and businesses rely on every day. As we continue to grow, we’re looking for a Customer Experience Advocate who genuinely cares about helping people and making complex things simple. If you thrive in fast-paced environments, enjoy solving problems, and want to be part of a supportive, high-performing team - this could be your next move. The Role?: As a Customer Experience Advocate, you’ll be the voice of our organisation. You’ll support customers across billing, account enquiries, payments, and general service queries - delivering solutions every time. You will: - Manage inbound calls and email enquiries - Support customers with billing and account queries - Explain energy and water usage, charges and payment options in simple terms - Work collaboratively with Billing and Operations teams - Maintain accurate records and compliance standards What We’re Looking For: We’re looking for someone who: - Has experience in customer service (utilities or billing experience highly regarded) - Communicates clearly and confidently - Can manage...