Guest Services Manager

Job description

JOB SUMMARY: Supports property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues. CANDIDATE PROFILE: Education and Experience: - High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area. OR: - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES: Supporting Guest Services Teams: Supporting Guest Services and Front Desk Goals Ensuring and Providing Exceptional Customer Service - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serves as a role model to demonstrate appropriate behaviors. - Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in emplo...