Account Coordinator

Job description

Job Title: Account Coordinator Work Location: Johns Creek, GA: Key Responsibilities: Provide assistance to SERVEONE US branch by responding to clients related to orders and products (Location: TN & GA) Qualifications: - Assisting customers of US branch with product-related questions by email and in person - Handling claims regarding refunds or exchanges - Processing orders are given over the phone, email, or internal ERP system - Handling communication with customers and vendors to ensure on-time payment - Assisting in coordinating the delivery process to meet guarantees to customers - Managing relationships with customers - Updating internal databases with account information - Liaise with internal teams to ensure proper pre/post- sales service - Prepare, file, and retreive sales-related documents such as invoices and PO Status - Assisting all sales related work - Strong communication skills with a problem-solving attitude - Excellent computer skills (MS Office) - Organizational and time-management skills - Hands-on experience with CRM software - Highly motivated, self-directed, and customer service oriented - Demonstrate strong attention to detail and a sense of urgency - Ability...