West Team Lead - Customer Experience
PIP Global Safety · Latham, New York, US
JOB RESPONSIBILITIES - Work closely with Manager to identify and meet key metrics. - Communicate goals and deadlines to team members.
Job description
JOB RESPONSIBILITIES: - Work closely with Manager to identify and meet key metrics. - Communicate goals and deadlines to team members. - Implement support plans for overall department operations to meet service level objectives, quality goals, and management of day-to-day customer-facing activities - Provide individual development through monitoring/measurement, constructive feedback, coaching, and training and make appropriate recommendations regarding individual career development - Assists with taking agents’ calls, when business conditions necessitate - Improves quality of results by recommending changes and coaching behaviors. - Provides product/service information by answering questions and offering assistance. - Keep track of employee attendance and ensure compliance with company policies. - May be asked to assist in hiring and onboarding new employees. - Prepares monthly and annual performance reports. - Creates targets and goals for improvement. CORE SKILLS/COMPETENCY REQUIREMENTS: - Industry experience in logoed products, printing, promotional products, or value-add/decorated goods preferred. - Possess excellent written and verbal communication skills and the ability to e...