Customer Success Manager

Job description

Clarivate is seeking an energetic Customer Success Manager (CSM) to join our global Customer Success team within our Academia & Government segment. In this role, you will retain and grow existing business by proactively partnering with customers across the Academia & Government segment to drive measurable value from Clarivate solutions. You will build trusted, long-term relationships by deeply understanding customer goals, applying industry and product expertise, and supporting desired business outcomes. Leveraging strong attention to detail, you will identify early indicators of account risk, proactively mitigating issues and escalating to leadership as needed to ensure customer success and satisfaction. About You – experience, education, skills, and accomplishments… It would be great if you also had… What will you be doing in this role?... - Bachelor’s Degree required - 5+ years of experience in Customer Success, Account Management, or a related role, supporting customers within academic libraries, government, higher education, K–12, public libraries, or publishing environments - Master’s degree (MLIS) - Ability to effectively interact at all levels of an organization and secure...