Lockbox Associate

Job description

POSITION SUMMARY: Perform a variety of tasks associated with the processing of client deposits through Lockbox services, and provide additional operational support as needed or requested by the Lockbox/Information Security Department Manager. Provide operational support through various clerical and administrative duties as well as assist the Information Security Officer when necessary. Conducts relationships and activities consistent with established Bank policies, procedures and systems, the corporate code of conduct, Bank Secrecy Act and all applicable State and Federal laws and regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Handle and process transactions based on mail volumes and bank processing requirements. - Assist in training new associates. - Perform various clerical and administrative duties related to Lockbox functions, including all aspects of customer billing. - Assist and conduct research and adjustments and respond to customer inquiries regarding Lockbox transactions. - Resolve scanner and software issues via communication with Holding Company specialists. - Maintain a neat and orderly work area and ensure that all confidential records are secured and /or disp...