Digital Reputation Specialist, Sports - Corporate (Las Vegas)

Job description

Looking for a positive, upbeat, solutions-oriented personality to serve as our Digital Reputation Specialist, Sports. This specialist is responsible for monitoring and responding to app reviews posted on mobile app store review sites and social media channels, such as, but not limited to X (Twitter), Facebook, and Instagram. This person will communicate with the appropriate management teams to ensure issues and inquiries are handled quickly, diplomatically and effectively. - Managing high-profile accounts on behalf of Caesars Sportsbook. It will be your job to personally manage the online presence of incoming property reviews. - Interact with stakeholders daily to escalate any recurring issues or trends seen in multiple reviews. - You will work autonomously to decide on the best course of response for the brand reputation, escalating to department management as needed. - Utilize reporting tools to deliver monthly analytics reports to management team. - Act as a strategic counselor to operations teams in monthly reputation meetings. - Use of an enterprise social media technology platform (Sprout Social) for real-time responses to Facebook, X, and other official networks to rectify g...