Client Service Representative

Job description

Client Service Representative at VCA Swartz Creek Animal Hospital Schedule : Part-time opportunity: About Our Hospital: At VCA Swartz Creek Animal Hospital, we help pets live long, healthy and happy lives. We deliver the best medical care for pets and the best experience for pet owners. Our veterinarians, technicians and other pet-friendly support staff are trained to the highest standards. Their thorough knowledge of the latest procedures and medications ensures that all our patients receive the best in preventive and healing care. Why We Need You: As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for: - Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. - Scheduling and confirming appointments. - Placing outbound calls for follow-ups and reaching out to prospective clients. - Presenting and explaining fees, including processing payments. - Recommending, selecting, and obtaining products and services, including presc...