Chargeback Specialist - Barcelona

Job description

Chargeback Specialist Please note that this opportunity requires relocation to our Barcelona office. About Satispay: Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place. What you’ll be doing: As a Chargeback Specialist , you’ll play a key role in managing and resolving complex disputes and chargebacks, ensuring efficient, timely, and fair resolutions while minimising financial exposure. You will report to the Complaints Manager and be a key contributor to protecting customer trust and our financial integrity . Here’s what your day-to-day will look like: Handle Complex Disputes and Chargebacks – Manage the full lifecycle for high-priority or complex cases: from intake and inves...