Director of Operations (French Speaker) - Lisbon, Portugal

Job description

Come and work with us. We're searching for a Francophone Head of Operations to join our team. This position reports to the Country Leader / VP of Operations depending on the account and scope. The Director of Operations is responsible for overseeing the efficiency and effectiveness of the company’s operations. As a Operations Director , your duties include: - Strategic Planning: Develop and implement operational strategies to enhance productivity and efficiency. - Performance Monitoring: Track and analyze key performance indicators (KPIs) such as customer satisfaction, service level agreements (SLAs), and quality scores. - Team Management: Supervise and provide guidance to managers, ensuring alignment with company goals. - Process Improvement: Identify areas for process improvement and implement changes to optimize operations. - Client Relations: Maintain strong relationships with clients, ensuring their needs are met and addressing any issues promptly. - Budget Management: Oversee budget planning and financial management to ensure cost-effective operations. - Compliance: Ensure all operations comply with industry standards and legal regulations To succeed in this role, you will ne...