Bilingual-Spanish Client Support Technician

Job description

RTPOS Client Support Technician I Overview: Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution. List of responsibilities: - Provide technical assistance and support for incoming calls, email, and internal messaging inquiries in a timely manner - Train customers in the use of our process, systems, and software - Actively listen to clients to understand issues and concerns - Make recommendations to improve the performance and quality of our software - Walk customers through problem-solving process. Ask questions to determine nature of problem. - Install, modify, and repair computer hardware and proprietary POS software. This also includes basic windows and hardware troubleshooting in local and remote environments - Support of all our internal and customer facing websites and applications - Assist...