Marketing Services Shift Mgr

Job description

The Marketing Services Shift Manager performs supervisory duties for the Marketing Services and Communications Departments; acts as the Marketing Services Manager in the absence of the Manager. Assist Communications and Marketing Services Reps as needed in answering and processing calls efficiently and professionally. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBLITIES: 1. Supervise and assist in the day-to-day operations of the departments. 2. Ensure all staff members comply with established company and departmental policies and procedures. Discipline as necessary. 3. Assure the proper execution of customer service and job tasks based on established standards in a given shift. Address performance through coaching, counseling or discipline steps. 4. Responsible for the input of Group Sales reservations and room block maintenance. 5. Ensure effective communication of all company and job/service/employee related information to staff and superiors. 6. Conduct and assist in the training and orientation of all new and existing Representatives. 7...