Route Auditor

Job description

POSITION SUMMARY: The Route Auditor rides with a driver during his or her scheduled commercial or residential route to identify enhanced operating efficiencies and ensure accurate billing, as well as opportunities for increases in service and potential safety hazards. The Route Auditor will recommend improvements in route scheduling, service capabilities or other changes based on his or her findings to enhance the customer’s experience. PRINCIPAL RESPONSIBILITIES: Ride with assigned driver on designated commercial and/or residential routes to gather data, including but not limited to travel times, disposal volumes, service and collection times, and accuracy of the route sheet in an effort to reduce cost, improve revenue and reduce safety hazards. Ensure proper customer billing by checking actual container weight, container size and number of weekly pick ups; inform Sales, Customer Service and/or Accounts Receivable of discrepancies. Identify opportunities for additional revenue and inform Sales and/or Customer Service. Utilize Route Editor program to identify overlapping routes and recommend improvements to operating efficiency. Identify safety hazards associated with the route and...