Customer Service Representative

Job description

Job DetailsJob Location: A.F. Wendling, Inc. - Buckhannon, WV 26201Position Type: Full TimeSalary Range: $15.00 HourlyJob Shift: DayPOSITION SUMMARY: A Customer Service Representative plays a crucial role in ensuring the satisfaction and retention of customers by providing prompt and effective assistance. They serve as a point of contact for customers, addressing inquiries, resolving issues, and processing orders or requests. Customer Service Representatives must possess strong communication skills, problem-solving abilities, and a customer-focused mindset to deliver exceptional service and uphold the reputation of A.F. Wendling’s. Essential Duties and Responsibilities: - Serve as a point of contact for customers via phone, email, or in-person interactions. - Respond promptly and courteously to customer inquiries, providing accurate information and assistance. - Resolve customer issues or complaints in a timely and efficient manner, escalating complex issues to appropriate channels as needed. - Collaborate with other departments, such as sales, logistics, and finance, to address customer needs and ensure timely resolution of issues. - Process orders, returns, and exchanges accordin...