Shift Lead (Charley's Cheesesteak- Rainbow & Oquendo)

Job description

Requirements: Team Leadership: - Supervise crew during shifts - Train and mentor team members - Motivate staff to meet service and cleanliness standards Customer Experience: - Ensure guests have a great experience every time - Resolve customer issues in a friendly and efficient manner Operations: - Manage opening and closing duties - Monitor food prep and cleanliness - Ensure compliance with food safety and sanitation guidelines Cash Handling: - Operate the cash register and handle transactions accurately - Perform shift cash reconciliations Experience: - 1+ year in a food service or retail environment (leadership experience is a plus) Skills: - Strong communication and leadership skills - Ability to stay calm under pressure and lead by example Other: - Must be able to work nights, weekends, and holidays - Ability to lift 30–50 lbs and stand for long periods