GAP & Theft Claims Administrator I

Job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most. The GAP & Theft Claims Administrator I will provide support our claims by handling a large volume of claims calls and emails, opening new claims, thoroughly and accurately collecting, and reviewing all claim documents, verifying all requirements have been met, and providing claim status updates. GAP & Theft Claims Administrator I will provide exceptional customer service, carry out key administrative duties and perform other related functions as assigned by management. Essential Functions: Phone Calls & Customer Service: - Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation & Change. - Answer incoming claims calls, identify key information about the customer’s contract and answer questions related to coverage. - Communicate new claims instructions and/or provide claim forms. - Make outbound calls to collect documents from lienholders, insurance compa...