Revenue Operations Specialist (CX)

Job description

Hello! 👋🏽 At Factorial we're looking for a new Customer Experience Operations Specialist (CX Ops Specialist) to help us boost the company to the next level. 🦄 About us: At Factorial, we’re on a mission to help small and medium businesses (SMBs) automate and elevate their HR processes so they can focus on people, not paperwork. With over 1000 employees across 9 markets, we serve 100,000+ users and are one of Europe’s fastest-growing SaaS companies. We're backed by top-tier investors and proudly headquartered in Barcelona. We believe in bold goals, radical ownership, and inclusive collaboration. If you're eager to build impactful campaigns that shape the future of HR tech, we want to meet you. About the Role: We’re looking for a Revenue Operations Specialist to join our growing Customer Experience Operations team (Revenue Operations team focused in aftersale). You’ll play a critical role in designing, building, and maintaining automation systems across all the Customer Experience team (Client Onboarding, Account Management, Customer Support, Retention and Expansion, Consultancy, etc). This includes working with tools like HubSpot and Zapier, collaborating with stakeholders across the...