Client Services Level 4 Lead - Delivery

Job description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations. Title: Client Services Lead – Level 4 Delivery Location: Hybrid Corporate Office South Building – Boston Heights, OH Reports To: Sr. Manager, Delivery Scheduling Description: Providing best-in-class service to all clients, our Client Services Lead – Level 4 Delivery acts as the voice of Arhaus as they support their team in fielding real-time calls from clients all over the country. Ideal candidates are caring and compassionate, enthusiastic, solutions-oriented and committed to providing outstanding service to all our clients. They also thrive on driving efficiency and results through the members on the team that they lead. This position is located onsite at our Corporate Office in Boston Heights, Ohio and will be for require the supervisor primary hours to be 9:00 to 5:30 but will be on call if when required. Hours may vary on business need. Essential Duties & Responsibilities: CLIENT SERVICES - En...