IT Client Success and Executive Support Specialist - Frisco

Job description

Role Overview: McAfee is seeking an experienced IT Client Success & Executive Support Specialist to deliver high touch, white glove technology support for employees and executive leadership. This role is responsible for end-to-end desktop, site technology, and executive IT support, ensuring reliable, secure, and seamless technology experiences across corporate offices, conference spaces, and live events. The successful candidate will provide expert support across Windows, macOS, mobile devices, and cloud based desktops, while maintaining a strong focus on customer experience, operational excellence, and proactive service delivery. This position plays a key role in shaping and sustaining McAfee’s support model and requires strong technical expertise, discretion, and the ability to manage multiple priorities in a fast paced environment. You will answer support calls or tickets, troubleshoot hardware and software problems, and guide users through step-by-step solutions to resolve technical issues at the IT Help Desk. You will perform system setups, install software, and assist with network connectivity issues to ensure smooth user experiences. You will also update ticket status, docum...