Director of Banking Operations

Job description

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers. Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper. Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences. Join us as we go beyond and be part of a team that’s redefining what’s possible. Role Responsibilities: End-to-End Process Management: - Own and manage the bank's operational process landscape - Customer onboarding - Payments and transactions - Lending operations - Customer servicing - Define, document, and continuously improve standardized processes - Establish clear process ownership and accountability - Drive performance through KPIs - Ensure processes are simple, scalable, and digitally enabled Process Optimization & Continuous Improvement: - Identify inefficiencies and redesign processes to reduce com...