IT Service Desk Technician – Tier 2

Job description

ApplyLogic is a fast-paced Service-Disabled Veteran-Owned Small-Business, headquartered in Vienna, VA. Our people are our greatest asset, and our company culture is grounded on that belief. We offer challenging and interesting work in a friendly and supportive environment. Through prime and subcontracts, we deliver best-in-class expertise to solve complex technical problems. We're looking for a talented IT Service Desk Technician to join our team in Washington, DC . This position will support a complex government client and will provide advanced technical support and endpoint management in an enterprise environment. In this role, you will handle escalated user issues, support workstation management, and contribute to patching, compliance, and operational stability. Work Location: Onsite – Work from one of our office locations. Clearance: Must be US citizen with the ability to obtain a Secret security clearance. Primary Roles and Responsibilities: - Troubleshoot escalated workstation, operating system, and application issues - Support endpoint configuration, patching, and compliance activities - Manage devices using enterprise tools such as Intune and MECM/SCCM - Support account adm...