Member Experience Team Member

Job description

Responsive recruiter Benefits: Life’s too short to not work someplace awesome! The Member Experience Team Member will manage our busy lobby operations during peak weekend business hours and provide our members with outstanding communication and support. This individual will become one of the “faces and voices” of The Little Gym on the weekends. Key responsibilities include: · Develop a thorough understanding of The Little Gym philosophy and programs· Open the door for every guest, great them by name, and check them in for class· Give lobby announcements to parent’s, updating them on class themes, key milestones, and gym updates· Conduct daily sales calls, texts and emails as well responds to incoming inquiries and requests· Greet Introductory, first-time guests and provide a world-class intro experience· Communicate the amazing benefits of The Little Gym Program and curriculum to members and potential future members· Create “Wow” moments for our members and build long-lasting relationships· Utilize the TLG proprietary systems in accordance with processes and procedures· Ensure all accounts are up to date with payments· Assist coaches with class management as needed· Additional resp...