Customer Success Manager (SMB)

Job description

Customer Success Manager (SMB) Department: Client Success: Employment Type: Full Time: Location: France: Description: Job Title: Customer Success Manager (SMB) Type of employment: Permanent (CDI) Target start date: ASAP Location : Paris or full-remote position in France. You must already be living in France and have the legal right to work here without visa sponsorship , as we’re unable to provide sponsorship for this position. THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK: ZigZag France (formally ShipUp): We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie. With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale. Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL. Discover more...