Telephone Representative II (Retiree Services)

Job description

Responsibilities: - Maintain HIPAA compliance while communicating with 1199SEIU members and advocates via telephone or written correspondence regarding benefit eligibility and claim submissions; accurately and professionally respond to a high volume of calls and inquiries by providing excellent customer service - Respond to outbound inquiries which include voicemails and emails - Provide assistance with medical and pension benefits, Medical and Part B claims and retiree programs - Provide benefit eligibility requirements for Pension and Retiree Health Benefits to prospective pensioners and beneficiaries; research and establish eligibility for members and the reinstatement of terminated coverage; - Generate inquiries for pension applications, pension estimates, check stop payments, death e-forms and Medical Code updates - Update Member and/or Retiree demographic information (i.e. address, telephone number and email) as needed - Generate pension verification letters at member’s request and request duplicate 1099-R Tax Forms as needed - Mail requested Pension and Retiree Health information such as applications, direct deposit forms, Preferred Drug Lists, Medical & Part B Claim forms,...