Nuuly Customer Success Associate, Tier 1 (Full-Time, Temporary Monday-Friday, 2:00pm - 10:00pm EST)

Job description

Role Summary Nuuly is seeking a Customer Success Associate, Tier 1, that will be responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail and a strong customer-first mindset. Reporting to the Customer Success Supervisor, you will communicate with new and potential customers, help guide customers through the shopping experience, answer order questions and support the team to build a successful brand. Expected hours for the role are Monday-Friday 2pm-10pm EST. Hours are subject to change depending on the needs of the business. Role Responsibilities: - Respond to customer inquiries via chat or email - Provide accurate information on services and policies - Resolve routine issues such as subscription status updates, refund requests and billing inquiries - Escalate complex cases to higher-level support when necessary - Follow clear guidance given by the leadership team when appeasing customers - Empathetic to customers’ needs but understanding of the business’ bottom line - Collect and share feedback to external teams to ensure the needs of the custom...