CDE II - Client Delivery Executive

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a CDE II - Client Delivery Executive to join our team in Atlanta, Georgia (US-GA), United States (US). Atlanta, US-GA – Client Site (Onsite - 4 days in a week) Responsibilities: Operations: Financials: - Accountable for end-to-end delivery of NTT DATA services for a specific client. - Ensure adherence to contractual commitments. - Monitor delivery quality and client satisfaction through direct interactions with key stakeholders. - Develop and maintain Crisis Management/Disaster Plans. - Implement project mitigation plans for yellow or red deliverables. - Conduct Customer Governance meetings. - Manage Outage/Escalation/Missed SLA incidents. - Implement and execute automation and efficiency programs. - Drive client improvement plans to enhance satisfaction. - Utilize automation for repetitive tasks to boost performance and service quality. - Possess a deep understanding of the delivery life cycle. - Ensure accurate and timely revenue/cost/margin forecasts for assi...