Contact Center Specialist

Job description

Make a Meaningful Impact Every Day At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters. Our Mission: To help people live a life of their choosing, regardless of age or ability. GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026 —a distinction reserved for top employers committed to outstanding employee experiences. As a Contact Center (Self-Determination Support Specialist) or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self-directing their care as well as other stake holders. RESPONSIBILITIES AND DUTIES: (These tasks may vary depending on the area of focus – Customer Service (CS), Payroll (PY), or Processing (PR). - Creates, completes, updates, and reviews employee and client records (PR, CS) - Enters information into computer databases for e...