Zoo Society Billable 1 - Zoo Guest Services - PT

Job description

GENERAL DESCRIPTION: Under general supervision, to perform a wide range of customer service duties, sales, and support functions in Guest Services at the Abilene Zoo. Provides administrative support to the Guest Service Managers and Assistant Managers. Also, appropriately directs Zoo visitor traffic. SUPERVISION EXERCISED: This position does not exercise supervisory duties. IMPORTANT AND ESSENTIAL DUTIES: Greet and directs visitors to the Abilene Zoo as well as answer general questions. Provide administrative support for the Guest Service Managers and Assistant Managers. Assist with general customer services functions including answering guest inquiries, giving directions, providing information of zoo functions and activities. Process incoming and outgoing calls; process register payments, process reservation and visitation paperwork, equipment operation, and food preparation. Maintain, inspect, clean, take inventory, and follow policies and procedures of assigned equipment, areas, and surrounding spaces. Assist with guest surveys and other reports. Guest Services employees over 18 years of age may operate a City vehicle and/or motorized equipment (trains, gators and golf carts). O...