International Customer Service Representative

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Responsibilities: - Answering calls directed to the International Customer Service Department, and, when required, answering multiple calls. - Providing Excellent Customer Service to internal and external clients. - Creating new shipment orders for international routes. - Following up on open jobs. - Advising customers on the requirements of importing into foreign countries (customs procedures, duties and taxes, time spent in customs according to value). - Assisting customers with paperwork inquiries. - Utilizing WC facilities such as OpStar to search import requirements. - Reviewing documentation received from shippers to ensure they are in accordance with the requirements of destination country. - Pre-advising destination office for commodities that require special attention, such as import permits, formal...