Customer Experience Intern

Job description

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you curious about how organisations design meaningful experiences for customers at scale? Join our Customer Experience team as an intern and gain hands on exposure to enterprise level CX initiatives, working alongside experienced professionals who are shaping how Smith+Nephew delivers value across the business. Location: Wrocław, Poland: Duration: 12 months: Required: Student status throughout the entire internship What will you be doing?: As a Customer Experience Intern, you will be part of a growing team driving strategic, cross organisational CX initiatives. From supporting large scale projects to helping shape how customer journeys are designed and documented, your work will contribute directly to improving quality, consistency and impact across the organisation. You will support customer journey mapping activities, assist with experience audits, and help maintain CX standards, frameworks and tools that enable teams to work in a more customer centric way. Alongside this, you will be involved in day to day team activities, collaborating with stakeholders and contributing i...