Guest Services Representative

Job description

Guest Services Representative Cooley is seeking a Guest Services Representative to join the Palo Alto office. Position summary : The Guest Services Representative position plays a critical role with a focus on establishing effective work relationships with clients, attorneys, business professionals and providing exceptional customer service to all clients, guests and employees. Meeting assistance may include making arrangements with food services vendors, and coordinating with Operations, Guest Services and other departments to ensure that all requests for space, catering and AV/IS equipment are managed well and services are provided seamlessly. This role will also perform various and other routine administrative duties. Specific duties include, but are not limited to, the following: Position responsibilities: Answer telephones clearly and concisely, using a friendly and professional tone for attorneys/business professionals/clients and direct callers as requested or to voice mail, when appropriate Check general voice mailbox daily and forward messages to the appropriate attorney or other business professional members Greet everyone with enthusiasm and a welcoming attitude and reco...