Medical Support Assistant

Job description

Job Summary Job Title: Medical Support Assistant: Department: Department of Veterans Affairs: Healthcare System: Eastern Colorado Health Care System Location: TBD: Salary Range: $39,779 - $64,940 per year (GS 3 - 5) | $22.29 (SCA minimum) Work Schedule: Full-time: Overview: The Eastern Colorado Health Care System is seeking dedicated and compassionate individuals to join our team as Medical Support Assistants (MSA). As an MSA, you will play a crucial role in ensuring Veterans receive timely and efficient healthcare services by providing essential administrative support across various clinics. Primary Responsibilities: Key Responsibilities: - Appointment Scheduling: Interpret and verify provider orders to schedule, reschedule, or cancel patient appointments in accordance with Veterans Health Administration (VHA) national scheduling guidelines. - Patient Reception and Communication: Greet Veterans and their families, answer incoming calls, and address inquiries or direct them to appropriate clinical staff. - Records Management: Accurately enter, update, and manage patient information in electronic health records (EHR) systems, ensuring confidentiality and compliance with privacy regu...