Virtual Concierge

Job description

The Role… We are seeking a passionate, service-driven individual to join our Soho Support Team as a Virtual Concierge for all Soho One members. You will be responsible for building meaningful, long-term relationships with Soho House’s most engaged, high-spending and high-profile members, and facilitating all booking, reservation and special requests to agreed SLAs. The Virtual Concierge, known as Soho One Concierge internally, will be the first point of contact for all enquiries relating to Soho One. They will work closely with the Support and Operations teams to deliver an exceptional experience for every member — from seamless onboarding to personalised responses. This role demands discretion, professionalism, and agility in a fast-paced environment. Key Responsibilities: Main duties…: - Deliver a highly personalised, welcoming and intuitive experience for all Soho One members, via private WhatsApp and to agreed SLAs. - Act as a knowledgeable point of contact for all Houses, facilities and events globally and bedroom offerings globally, including room categories, availability, and special features. - Manage all booking, reservation and special requests with a high level of accura...