Product Analyst

Job description

Location: Fenton, MO Work Arrangement: Hybrid – On-site expectations as business needs dictate About the Role: We’re looking for a Product Analyst who thrives at the intersection of business needs, user experience, and technical execution. In this role, you’ll support the end-to-end lifecycle of multiple enterprise applications, working closely with Product Owners, engineering, operations, and business stakeholders to deliver meaningful enhancements and measurable value. You’ll gather and synthesize user and agent feedback, monitor product performance, and translate insights into actionable improvements. This is a highly collaborative role that requires strong communication, analytical thinking, and a passion for continuous improvement. What You’ll Do: - Serve as a subject matter expert for assigned products, supporting testing, incident management, and requirements gathering. - Partner with business and technical stakeholders to define, prioritize, and document work that aligns with organizational goals. - Maintain continuous feedback loops with customers, agents, and users throughout product launches and lifecycle (UAT, beta, pilot, etc.). - Track key performance indicators (KPIs...