Letter Quality Analyst

Job description

The Letter Quality Analyst is responsible for conducting quality reviews of all correspondence, such as client letters and emails, ensuring accuracy in format, spelling, and grammar. This includes letter templates and outgoing correspondence in the Pittsburgh Digital Processing Center (such as letters and documents). Proofreading correspondence letters (both electronic and printed) and meticulously correcting grammatical, punctuation, formatting, and spelling errors Check letters for inconsistencies and adherence to style guides Verify editable information populated accurately in tables and fields Identify common errors or trends, provide feedback to improve overall quality Sort, count, and proofread printed outgoing letters for quality Track and report quality data/statistics into spreadsheets and/or reports Organize and communicate quality results with other departments involved in the quality assurance process Collaborate regularly with team members and cross-functional partners to support shared goals and ensure effective communication Conduct all job functions and responsibilities in accordance with all company Compliance, Information Security and Regulatory policies, procedur...