Department Coordinator II - Front Desk Coordinator

Job description

Location: Health Sciences Center Time Type: Full time Worker Type: Regular Job Req ID: R108636 Minimum Requirements: High School Diploma/GED and a minimum of two (2) years of relevant experience or an equivalent combination of education and experience. Grade 2 (Hourly) Position Description: Job Summary The Department Coordinator II is responsible for delivering a courteous, efficient, and seamless experience for patients receiving care at the 550 Clinic. This role serves as a primary point of contact, managing incoming telephone calls, triaging requests to appropriate clinic staff, and addressing patient questions and concerns in a timely and professional manner. The Department Coordinator II performs patient check-in and check-out procedures, coordinates patient scheduling, and ensures accurate and up-to-date patient information within the electronic medical record system. This position also processes requests for medical records, lab requisitions, referrals, and other required clinical documentation. As part of the Ryan White Program, the Department Coordinator II supports required data entry and reporting functions as assigned. The role collaborates closely with providers and th...