System Administrator - NEC Housing

Job description

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com: NO AGENCIES PLEASE: Job Description: Please note – Role can be remote or Hybrid, Subject to location. We’re looking for a System Administrator to join our NEC Housing Team. You’ll play a pivotal role in supporting our innovative products for the Social Housing sector. With over £8 million invested annually in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively. In this role, you’ll be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms. Main Responsibilities: - Provide responsive customer support via phone, email, and other channels. - Manage and maintain strong relationships with assigned customer accounts. - Accurately record all customer interactions, investigations, and resolutions. - Monitor system dashboards and security alerts, taking prompt action when needed. - Recreate and troubleshoot reported issues using internal guides and best practices. - Collaborate with internal teams to resolve com...